Recent News

Finding the Right Mix

It’s difficult to ignore the bank reps who walk through your dealership’s doors every few weeks with a new program or fresh strategy designed to deliver more cars. But if you’re not careful, you could end up with more sources than you need. And...

... Read More »

Stepping Up Your Game

Without exception, every sales department in every dealership in the world is underperforming in virtually every profit center. Even the stores that are dominating their market could use more sales, more frequent sales and higher grosses.I know that’s a bold...

... Read More »

Improving the F&I Experience

The start of the New Year means the NADA Convention and Expo is upon us. And as director of training for American Financial and Automotive Services’ F&I University, my job is to seek out new tools and information that will enhance the F&I experience...

... Read More »

The Mobile Divide

When I moderated the Executive Panel at Industry Summit this past September, I teed up a question on the mobile menu by noting that the tool was left off our 2014 agenda for the first time in two years. The reason was we just hadn’t heard of any newsworthy...

... Read More »

Toyota supplier weighs raising airbag capacity as demand climbs

Toyoda Gosei, a supplier part-owned by Toyota, is considering increasing its capacity for making airbags to cater to expanding global demand for the safety devices. ... Read More »

FTC Issues Follow-Up Study on Credit Report Accuracy

The Federal Trade Commission has issued a follow-up study of credit report accuracy that found most consumers who previously reported an unresolved error on one of their three major credit reports believe that at least one piece of disputed information on their...

... Read More »

FTC Sues to Stop Texas Debt Collector from Coercing Consumers by Falsely Claiming It Will Bring Legal Action Against Them, Garnish Their Wages

The Federal Trade Commission has issued a complaint against a Texas-based debt collection operation and its current and former principals for illegally threatening consumers with false claims that unless they pay a debt, they will face legal action or wage garnishment....

... Read More »

FTC Approves Final Order Preserving Future Competition in the Market for Drug-coated Balloon Catheters Used to Treat Peripheral Artery Disease

Following a public comment period, the Federal Trade Commission has approved a final order settling charges that global medical technology company Medtronic, Inc.’s $42.9 billion acquisition of Covidien plc would likely be anticompetitive. Under the order,...

... Read More »

Court Grants Partial Summary Judgment in FTC Case Against Dish Network, Finding the Company Liable for Tens of Millions of Telemarketing Violations

The U.S. District Court for the Central District of Illinois has found Dish Network liable for tens of millions of calls that violated the Federal Trade Commission’s Telemarketing Sales Rule (TSR), including Do Not Call, entity-specific, and abandoned-call...

... Read More »

Toyota keeps top spot despite strong VW challenge

Toyota defended its crown as the world's biggest automaker in 2014, keeping a slim lead over Volkswagen. But Toyota forecast sales to slump 1 percent in the current calendar year, on the back of slowing demand in Japan and emerging markets. ... Read More »