Recent News

Preventive Medicine

“Congratulations! You’re going to love your new phone plan,” the salesperson told me. “If you have any problems, don’t hesitate to call. We’re here to help.”I was all smiles after spending nearly two hours at my friendly...

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The Power of Attraction

January was an emotional and physically challenging roller coaster for Debbie and me. The month started with my Internet Battle Plan conference. Then I had two in-dealership consulting visits before traveling to New Orleans for the National Automobile Dealers Association’s...

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The Future Is Now

What a difference five years makes. I mean, the last time I was in New Orleans for the National Automobile Dealers Association (NADA)’s annual convention, the talk was about how bad things would get as the economy slipped further into the Great Recession....

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Dealer Count in Carfax Antitrust Suit Reaches 530

MINEOLA, N.Y. — As of Feb. 25, the number of dealer plaintiffs listed in the federal antitrust lawsuit against Carfax has reached 530. The firm of Bellavia Blatt Andron & Crossettfiled the lawsuit last April on behalf of 124 dealerships. According to...

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Full Speed Ahead

“Accelerate Your Business” was the tagline for this year’s National Automobile Dealers Association (NADA) Convention & Expo, and exhibitors embraced the theme wholeheartedly. Attendees who roamed the aisles of the exhibit hall in New Orleans...

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Handling the Non-Objection Objection

An evolution is taking place in the F&I industry. Instead of handling objections, the push in recent years is to create a sales and F&I process that prevents them. It’s a good thought and one we should all strive for, but, unfortunately, those pesky...

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New Mexico Dealers Fight New Inspection Rule

ALBUQUERQUE, N.M. — New Mexico’s attorney general is facing three separate lawsuits over a new rule that requires inspections and damage disclosures for used vehicles, according to the Associated Press.The New Mexico Independent Automotive Dealers Association,...

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Behind the numbers: Servicemember complaints

14,100. Sounds like a random number, doesn’t it? But to us, 14,100 represents the number of servicemembers, veterans and their family members whose stories have come to us through their consumer complaints. I emphasize the word “stories” because each complaint...

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Save the Date for Industry Summit 2014

LAS VEGAS — Organizers of Industry Summit 2014 have announced that the event will be held September 8–10 at Paris Las Vegas. The show now includes the F&I Conference, Special Finance Conference, Dealership Sales & Technology Conference...

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Now you have better options to dispute a credit report error

If you’re trying to correct an error in your credit report at one of the nation’s largest credit reporting companies, there is some good news. Recently, Equifax, Experian, and TransUnion added a function to their dispute-handling system that makes it easier...

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