Recent News

Toyota keeps its big recall alive

Toyota's unintended acceleration recall seven years ago scorched the company. Toyota doesn't want to forget that. ... Read More »

More automakers put CES Asia on itinerary

Global carmakers are beating a path to CES Asia, the Chinese version of what has been working for them in Las Vegas -- CES, formerly the Consumer Electronics Show. ... Read More »

Tesla’s real capacity problem: Too many people

In its Fremont plant, a temple of lean manufacturing, Tesla uses far more workers than NUMMI did, to build far fewer cars. ... Read More »

NHTSA urged to accelerate Takata recall work

Lawmakers are urging NHTSA to step its work on the Takata recall amid concerns about a leadership vacuum at the agency and a persistent shortage of parts. ... Read More »

Cadillac’s Escala concept car has some consumers looking to buy it

Some customers have been heading to Cadillac showrooms to inquire about the Escala they saw in TV ads, only to find out that it's not for sale, and never will be. ... Read More »

Audi’s goal: More SUVs and wagons for U.S.

Barry Hoch, director of product planning for Audi of America, said the lineup could use "an even bigger" SUV. ... Read More »

Don’t Tune Out

So Cox Automotive’s Mark O’Neil is on the cover this month. And if you’re anti-digital retailing, you may not like what he has to say when you click here. But whatever you do, don’t tune this stuff out.I put Mark on the cover because of...

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Defining the Edealership

Paul Simon rode up the pop charts in the mid-’70s with “Kodachrome,” a song that extolled the virtues of Kodak camera film. Buy a roll, take some pictures, get it developed at the local photo shop, and return a week later to be disappointed.See,...

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Beyond the Résumé

There is a persistent myth that says a lengthy résumé proves you are good at what you do. This is the backward philosophy many people in the automotive industry believe and have embraced. But it couldn’t be further from the truth. Relying on...

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Your Customer Experience Sucks!

It’s true you never get a second chance to make a first impression. If more businesses took that advice to heart, there would be a dramatic reduction in customer experience nightmares. That’s why manufacturers that still measure their dealers’...

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