Recent News

3 Elements of a Balanced Online F&I Strategy

We are living in the Age of the Customer. It’s a time in which many arrive at the dealership having accessed information on multiple devices, including inventory, vehicle price, trade evaluation, and more. Before visiting the dealership, they spend, on average,...

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Dealers collect what’s left following Hurricane Michael

It's been five days since hurricane Michael made landfall as a Category 4 hurricane, but the restoration for the affected dealerships and their communities could take years. ... Read More »

Rand study shows it’s hard to gauge self-driving car safety

The great promise of automated vehicles is that they will be safer than human-driven ones, but finding the metrics to measure this is a complicated task that has no easy benchmarks. ... Read More »

Podium Named to Forbes’ Billion-Dollar Startups List

LEHI, Utah — Customer communication platform provider Podium has been named to Forbes’ “Next Billion-Dollar Startups” list for 2018. The 25-company list is compiled to recognize startups that members from Forbes’ editorial team and...

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Car-shopping company Shift seeks to follow Carvana with 2020 IPO

Shift, the five-year-old app-driven car shopping firm, could give auto retail group Lithia a chance to hedge against auto market disruption by cashing in on an IPO down the road. ... Read More »

Elena Ford named chief customer experience officer

Elena Ford, great-great-granddaughter of Henry Ford, will become Ford Motor's chief customer experience officer as of Nov. 1, the automaker said. ... Read More »

Facebook Taps Potratz for A/B Testing

SCHENECTADY, N.Y. — Potratz was asked to participate in an exclusive Facebook Alpha Program focused on A/B testing the efficacy of the Messenger Lead Ad ad type. The limited number of agencies asked to participate were required to run campaigns utilizing...

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Auto/Mate Integrates With DocuBizz

ALBANY, N.Y. — Auto/Mate Dealership Systems has integrated its dealership management system with DocuBizz, experts in automated invoice workflow solutions, the company announced. Auto/Mate customers can now streamline their accounts payable process with DocuBizz’s...

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Auto/Mate Integrates With DocuBizz

ALBANY, N.Y. — Auto/Mate Dealership Systems has integrated its dealership management system with DocuBizz, experts in automated invoice workflow solutions, the company announced. Auto/Mate customers can now streamline their accounts payable process with DocuBizz’s...

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Volvo focuses on safety for autonomous cars

Volvo, with a bevy of new tools to ensure passenger safety, is shifting its safety strategy from passenger protection to accident prediction and avoidance, says the director of the Swedish carmaker's Car Safety Center. ... Read More »